We respect your privacy. Callouts like this are a
(Pty) Ltd (Registration number 2016/204995/07) and this is
our plan of action when it comes to protecting your privacy. We respect your
privacy and take the protection of personal information very seriously. The
purpose of this policy is to describe the way that we collect, store, use, and
protect information that can be associated with you or another specific natural
or juristic person and can be used to identify you or that person (personal information).
The purpose of this policy is to describe the way
that we handle your personal information.
applies to you if you are:
visitor to our website; or
customer who has ordered or requested the goods or services that we provide.
This policy applies to you under certain
information that we collect automatically when you visit our website;
information collected on registration (see below);
information collected on submission; and
information that you provide to us voluntarily (see below);
that has been made anonymous so that it does not identify a specific person;
de-identified information that does not relate or cannot be traced back to you specifically;
statistical information collected and compiled by us; and
that you have provided voluntarily in an open, public environment or forum
including any blog, chat room, community, classifieds, or discussion board
(because the information has been disclosed in a public forum, it is no longer
confidential and does not constitute personal information subject to protection
under this policy).
Personal information includes information we collect
(i) automatically when you visit our website, (ii) on
registration, (iii) on submission, and (iv) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal
statistical, and (iv) public information.
examples of the types of personal information which we may collect
and process include your:
- identifying information – such as your name, date of birth, or
identification number of any kind;
- contact information – such as your phone number or email address;
- address information – such as your physical or postal
- demographic information – such as your gender or marital status.
Sensitive personal information
on the goods or services that you require, we may also collect sensitive
personal information including your:
financial information – such as your bank account details;
- sensitive demographic information – such as your race or ethnicity;
- medical information – such as information about your
physical or mental health;
- sexual information – such as information about your sex
life or sexual orientation;
- criminal information – such as information about your
commission or alleged commission of any offence or about any related legal proceedings;
employment information – including your membership of a trade
- beliefs – including your political or religious beliefs.
accept all the terms of this policy when you order our goods or request our
services. If you do not agree with anything in this policy, then you may not
order our goods or request our services.
You may not order our goods or request our services
if you do not accept this policy.
You may not
access our website or order our goods or request our services if you are
younger than 18 years old or do not have legal capacity to conclude legally
accepting this policy, you are deemed to have read, understood, accepted, and
agreed to be bound by all of its terms.
only send us your own personal information or the information of another data
subject where you have their permission to do so.
change the terms of this policy at any time by updating this web page. We will
notify you of any changes by placing a notice in a prominent place on the
website or by sending you an email detailing the changes that we have made and
indicating the date that they were last updated. If you do not agree with the
changes, then you must stop using the website and our goods or services. If you
continue to use the website or our goods or services following notification of
a change to the terms, the changed terms will apply to you
and you will be deemed to have accepted those updated terms.
register on our website, you will no longer be anonymous to us. You will
provide us with certain personal information when you register on our website.
information will include:
name and surname;
company name, company registration number, and VAT number;
postal address or street address; and
username and password.
We will use
this personal information to fulfil your account, provide additional services
and information to you as we reasonably think appropriate, and for any other
purposes set out in this policy.
We collect certain information on registration,
when you register on our website.
order or request
order our goods or request our services from us, you will be asked to provide
us with additional information on a voluntary basis (goods or services information).
We collect certain information when you order our
goods or request our services from us.
automatically receive and record Internet usage information on our server logs
from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software
installed, system type, screen resolutions, colour
capabilities, plug-ins, language settings, cookie preferences, search engine
website, and the dates and times that you visit the website, paths taken, and
time spent on sites and pages within the website (usage information). Please note that other websites visited before
entering our website might place personal information within your URL during a
visit to it, and we have no control over such websites. Accordingly, a
subsequent website that collects URL information may log some personal
We collect certain information from your web browser,
including your Internet usage information when you visit our website.
information on how we deal with Cookies, please refer to our Cookies Policy.
We may place small text
files called ‘cookies’ on your device when you visit our website. These files
do not contain personal information, but they do contain a personal identifier
allowing us to associate your personal information with a certain device. These
files serve a number of useful purposes for you, including:
- granting you access to age restricted content;
- tailoring our website’s functionality to you personally by letting us
remember your preferences;
- improving how our website performs;
- allowing third parties to provide services to our website; and
helping us deliver targeted advertising where appropriate in compliance
with the applicable laws.
Your internet browser
generally accepts cookies automatically, but you can often change this setting
to stop accepting them. You can also delete cookies manually. However, no
longer accepting cookies or deleting them will prevent you from accessing certain
We collect certain information from cookies that we
may send to your computer to try and give you a personalized experience.
Some of our business
partners use their own cookies or widgets on our website. We have no access to
or control over them. Information collected by any of those cookies or widgets
may contain electronic image requests (called a single-pixel gif or web
beacon request) that allow us to count page views and to access cookies.
Any electronic image viewed as part of a web page (including an ad banner) can
act as a web beacon. Our web beacons do not collect, gather, monitor
or share any of your personal information. We merely use them to compile
anonymous information about our website.
We collect certain information from web beacons on
our website to compile anonymous information about our website.
also provide additional information to us on a voluntary basis (optional information). This includes
content or products that you decide to upload or download from our website or
when you enter competitions, take advantage of promotions, respond to surveys,
order certain additional goods or services, or otherwise use the optional
features and functionality of our website.
We collect certain optional information, that you
provide when you upload or download content from our website or when you enter
competitions, take advantage of promotions, respond to surveys
or register and subscribe for certain additional goods or services.
monitor and record any telephone calls that you make to us,
unless you specifically request us not to.
Purpose for collection
We may use
or process any goods or services information, or optional information that you
provide to us for the purposes that you indicated when you agreed to provide it
to us. Processing includes gathering your personal information, disclosing it,
and combining it with other personal information. We generally collect and
process your personal information for various purposes, including:
- goods or services purposes – such as collecting orders or requests
for and providing our goods or services;
- marketing purposes – such as pursuing lawful related
- business purposes – such as internal audit, accounting,
business planning, and joint ventures, disposals of business, or other proposed
and actual transactions; and
- legal purposes – such as handling claims, complying
with regulations, or pursuing good governance.
We may use
your usage information for the purposes described above and to:
your information so that you will not have to re-enter it during your visit or
the next time you access the website;
website usage metrics such as total number of visitors and pages accessed; and
your entries, submissions, and status in any promotions or other activities in
connection with your usage of the website.
We may use any of your personal information that you
provide to us for the purposes that you indicated when you agreed to provide it
obtain your consent to collect personal information:
accordance with applicable law;
you provide us with any registration information or optional information.
We will get your consent to collect your personal
information in accordance with applicable law when you provide us with it.
We may use
your personal information to fulfil our obligations to you.
We may send
administrative messages and email updates to you about the website. In some
cases, we may also send you primarily promotional messages. You can choose to
opt-out of promotional messages. OR
We may send administrative messages and email updates to you about the website.
We may wish to provide you with information about new goods or services in
which we think you may be interested. This means that in some cases, we may
also send you primarily promotional messages. We will not send you promotional
messages unless you have chosen to opt-into them. But,
we may send you one message asking you to opt-into promotional messages without
you having opted-into promotional messages.
We may use your information to send you
administrative messages and email updates to you regarding the website and for
marketing purposes where lawful.
are logged into the website, we may display targeted adverts and other relevant
information based on your personal information. In a completely automated
process, computers process the personal information and match it to adverts or
related information. We never share personal information with any advertiser, unless you specifically provide us with your
consent to do so. Advertisers receive a record of the total number of
impressions and clicks for each advert. They do not receive any personal
information. If you click on an advert, we may send a referring URL to the
advertiser’s website identifying that a customer is visiting from the website.
We do not send personal information to advertisers with the referring URL. Once
you are on the advertiser’s website however, the advertiser is
able to collect your personal information.
We may use your information for targeted content in
certain, specified instances.
We do not
share your personal information.
We may share
your personal information with:
divisions or companies within the group of companies to which we belong so as
to provide joint content and services like registration, for transactions and
customer support, to help detect and prevent potentially illegal acts and
violations of our policies, and to guide decisions about our products,
services, and communications (they will only use this information to send you
marketing communications if you have requested their goods or services);
goods or services providers under contract who help provide certain goods or
services or help with parts of our business operations, including fraud
prevention, bill collection, marketing, technology services (our contracts
dictate that these goods or services providers only use your information in
connection with the goods or services they supply or services they perform for
us and not for their own benefit);
bureaus to report account information, as permitted by law;
partners as required by credit card association rules for inclusion on their
list of terminated merchants (in the event that you utilise the services to receive payments and you meet their
third parties who provide us with relevant services where appropriate.
We may share your personal information with third
parties for the purposes of fulfilling our obligations to you among other
disclose your personal information as required by law or governmental audit.
disclose personal information if required:
subpoena or court order;
comply with any law;
protect the safety of any individual or the general public;
prevent violation of our customer relationship terms.
We may disclose personal information to third parties
if required for legal reasons.
We will not
sell personal information. No personal information will be disclosed to anyone
disclose aggregate statistics (information about the customer population in
general terms) about the personal information to advertisers or business
We may need
to disclose personal information to our employees that require the personal
information to do their jobs. These include our responsible management, human
resources, accounting, audit, compliance, information technology, or other
undergo a change in ownership, or a merger with, acquisition by, or sale of
assets to, another entity, we may assign our rights to the personal information
we process to a successor, purchaser, or separate entity. We will disclose the
transfer on the website. If you are concerned about your personal information
migrating to a new owner, you may request us to delete your personal
We take the
security of personal information very seriously and always do our best to
comply with applicable data protection laws. Our hosting company will host our
website in a secure server environment that uses a firewall and other advanced
security measures to prevent interference or access from outside intruders. We
authorize access to personal information only for those employees who require
it to fulfil their job responsibilities. We implement disaster recover
procedures where appropriate.
Our website is hosted on a secure server and uses
security measures to prevent interference by intruders.
Accurate and up to date
We will try
to keep the personal information we collect as accurate, complete
and up to date as is necessary for the purposes defined in this policy. From
time to time we may request you to update your
personal information on the website. You are able to review or update any
personal information that we hold on you by accessing
your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal
information, we take steps to verify your identity before granting you access
to your account or making any corrections to your personal information.
Please keep your personal information accurate and up
to date by accessing your account online, emailing us, by phoning us.
only retain your personal information for as long as it is necessary to fulfil
the purposes explicitly set out in this policy, unless:
of the record is required or authorised by law; or
have consented to the retention of the record.
period of retention, we will continue to abide by our non-disclosure
obligations and will not share or sell your personal information.
We may retain
your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as
long as is necessary.
Transfer to another country
We will not
transfer any personal information across a country border without your prior
written consent. OR We may transmit
or transfer personal information outside of the country in which it was
collected to a foreign country and process it in that country. Personal
information may be stored on servers located outside the country in which it
was collected in a foreign country whose laws protecting personal information
may not be as stringent as the laws in the country in which it was collected.
You consent to us processing your personal information in a foreign country
whose laws regarding processing of personal information may be less stringent.
We may not transfer your personal information outside
the country in which it was collected to a foreign country without your
permission. OR We may transfer your personal information outside the country in
which it was collected to a foreign country.
choose to correct or update the personal information you have submitted to us,
by clicking the relevant menu in any of the pages on our website or contacting
us by phone or email.
You may choose to update or remove the personal
information you have submitted to us.
We are not
responsible for, give no warranties, nor make any representations in respect of
the privacy policies or practices of linked or any third
party websites. This policy works
If you have
we handle personal information, please contact us at [email protected]. You have the right to make a compliant
at any time to the South African Information Regulator for data protection
issues. We would, however, appreciate the chance to deal with your concerns
before you approach the South African Information Regulator so
please contact us in the first instance.
with the Terms and Conditions out the general rules and
policies governing your use of our website. Depending on your activities when
visiting our website, you may be required to agree to additional terms and
Last updated: 28 June, 2021